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What is my order status?
You can view your order status by looking up your order.
What payments do you accept?
We accept Visa, MasterCard, Discover, American Express and check cards or ATM cards, as long as they are
connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all
submitted information.
What is PayPal Credit?
Checkout fast with PayPal Credit. The effortless way to pay without using your credit card. Simply select PayPal Credit at checkout, answer two simple questions and accept the terms. It's that easy. There is no separate application process. PayPal Credit offers flexible terms that allow you to choose to pay in full or over time.
Subject to credit approval. See Terms.
How do I enter a shipping address?
A shipping information page will be presented where you can enter a separate shipping address and the shipping method can be chosen.
Should I put spaces or dashes in the credit card number?
Your card number should be entered in as a continuous string of numbers.
Why are you not accepting my credit card?
There are many reasons for a failed credit card
transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error.
When will my credit card charged?
We will not bill you until your product(s), including
backordered or preordered items, are actually shipped. If your items are shipped separately you will be billed each time an item is shipped.
How will the charge show up on my credit card?
The charge will appear on your credit card as: "DRI*Western Digital Online Store".
How will you know where and how to send my physical product?
If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.
Can I order without a credit card?
No. The only form of payment accepted is with a credit card.
What is my order status?
You can view your order status by looking up your order.
How will you know where and how to send my physical product?
If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.
Should I put spaces or dashes in the credit card number?
Your card number should be entered in as a continuous string of numbers.
Can I order without a credit card?
No. The only form of payment accepted is with a credit card.
Why can’t I change my Profile details?
Once your profile is completed and submitted, then your details are locked and cannot be changed. If you still wish to make some changes, then you can contact our Support centre.
Are there any fees or commissions associated with offering consultations on Vedic Roots?
For every consultation, Vedic Roots will be charging a fixed rate of commission as mentioned in the Doctor’s Agreement shared with you.
How do I receive payments for consultations?
Your payment will be transferred to your registered bank account within 2-3 business days after completion of consultation.
How can I grow my patient base and visibility on Vedic Roots?
To grow your patient base, it is advised to mention in detail the services that you offer and the therapies that you apply. The more specific your profile is, more easier it will be for the patient to reach you.
What if I need to cancel or reschedule a consultation?
As of now, you cannot cancel or reschedule the consultation from your end.
What happens if I encounter technical issues during a consultation on Vedic Roots?
All video consultations will be conducted through our trusted platform ‘Zoom’, so the chances of any technical issues occurring will be negligible. However, if you still face any technical issues, then please contact our Support centre.
What is your return policy?
We accept returns within 14 days of delivery if the product received is damaged or not as described.
What should I do if I receive a damaged product?
Please send a photo or video of the damage to our customer support team at [email protected] within 14 of delivery.
What happens if I cancel my order after it has been shipped?
Once an order has been shipped, it cannot be cancelled. You can still initiate a return if the product received is damaged or not as described.
How do I initiate a return?
Initiate a refund request at order page in your dashboard with your order number and reason for return.
Can I cancel my order?
Yes, you can cancel your order before it has been shipped.
Who pays for the return shipping costs?
The customer is responsible for return shipping costs unless the product received is damaged or not as described.
