Are the herbal products on Vedic Roots certified or tested for quality?

All the products on Vedic Roots are natural and undergo thorough quality testing. Additionally, if a product claims to be certified, we make sure to collect and verify all certifications diligently.

What should I do if I encounter technical issues during a video consultation?

If you encounter any technical issues during a video consultation on Vedic Roots, we recommend that you check your internet connection; or refresh your browser or app; or restart your device. If the problem persists, reach out to our technical support team for assistance.

Is there a cancellation policy for appointments?

If you wish to cancel your consultation, you must do so at least 4 hours before the scheduled time of your appointment. Cancellations made within this timeframe are eligible for a refund. Please note, once a consultation is booked for the current day, it cannot be cancelled, and refunds will not be provided.

How is my personal and medical information protected on Vedic Roots?

We employ industry-standard security measures to safeguard your data from unauthorized access, disclosure, or misuse. Our platform utilizes encryption techniques to secure your information during transmission, and we have strict access controls in place to limit who can view or handle sensitive data.

What is the policy in place for returns & refunds?

As per the Refund and Return Policy set by Vedic Roots, any refund or exchange of product will be allowed only if the customer receives the product in a damaged condition or if the product is already expired. A valid proof will also be required from the customer for verification of claim.

Are there any additional services or features offered on Vedic Roots?

Yes, We offer multiple additional services. There is a ‘Blog & News’ page available where multiple articles and studies published by reputed and experienced doctors are published. We also have a ‘Podcast’ page where all the podcasts done with our verified doctors are available.

What kind of sellers can list their products on Vedic Roots?

On Vedic Roots, only those sellers who deal in herbal and natural products are eligible to be listed on the platform.

Is there a commission fee for selling products on Vedic Roots?

Yes, Vedic Roots will be charging a platform fee of 15% on every product sold through the platform.

When and how do I receive payments for my sales?

When an order is successfully delivered and you mark the order as complete in your order details, only then, the payment will be initiated and will reflect in your registered bank account in 5-7 business days.

Are there any restrictions on the types of products I can list?

Sellers are advised not to list any drugs or illegal substances on the platform. Additionally, any Ayurvedic or natural product requiring a prescription for sale should be specifically mentioned on the product page.

Who is responsible for shipping the products to customers?

Responsibility to ship the products is solely on the seller only.

How do I handle returns and refunds?

As per the Refund and Return Policy set by Vedic Roots, any refund or exchange of product will be allowed only if the customer receives the product in a damaged condition or if the product is already expired.

Why can’t I change my Profile details?

Once your profile is completed and submitted, then your details are locked and cannot be changed. If you still wish to make some changes, then you can contact our Support centre.

Are there any fees or commissions associated with offering consultations on Vedic Roots?

For every consultation, Vedic Roots will be charging a fixed rate of commission as mentioned in the Doctor’s Agreement shared with you.

How do I receive payments for consultations?

Your payment will be transferred to your registered bank account within 2-3 business days after completion of consultation.

How can I grow my patient base and visibility on Vedic Roots?

To grow your patient base, it is advised to mention in detail the services that you offer and the therapies that you apply. The more specific your profile is, more easier it will be for the patient to reach you.

What if I need to cancel or reschedule a consultation?

As of now, you cannot cancel or reschedule the consultation from your end.

What happens if I encounter technical issues during a consultation on Vedic Roots?

All video consultations will be conducted through our trusted platform ‘Zoom’, so the chances of any technical issues occurring will be negligible. However, if you still face any technical issues, then please contact our Support centre.
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